How To Handle A Low Mojo Teammate
How To Handle A Low Mojo Teammate There are two different models for handling teammates who are not performing optimally. I use these names: Post office model Corporate model The first model assumes that everybody can learn to perform. All people are malleable and educable. They just need to be given opportunities to learn new skills. If someone isn’t experienced at a skill, that is something that they need to be given an opportunity to do. For example, if a person is unempathetic with customers, it is just a matter of not experiencing customer complaints. Once given an opportunity and perhaps some training, the employee will improve. This attitude leads to moving people around often so that they get a variety of experiences. This explains why you often experience surly Post Office employees at the service window.. The second model assumes people have natural talents, but not in every area. It is a manager’s job to figure out what these talents are. The manager...